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Documentation Index

Fetch the complete documentation index at: https://docs.arbitrageone.de/llms.txt

Use this file to discover all available pages before exploring further.

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Short description

With Virtual Assistants (VAs) you split work in ArbitrageOne — e.g. sourcing, purchase processing or returns handling — without sharing your credentials. Every VA gets their own account with individually assigned permissions, an optional salary model incl. bonus and is tracked separately in all modules.

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Requirements

  • Your plan must allow VA management.
  • The maximum number of VAs depends on your tariff — when reached, a lock icon appears instead of the add button.

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Step-by-step guide

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Step 1: Open the VA overview

Go to Settings → Virtual Assistants. You’ll see a card overview of all existing VAs with name, email, last login and login counter. VA overview with VA cards

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Step 2: Create a new VA

Click the + symbol in the Create user card. You land in the creation form. Required fields:
  • First name and last name
  • Email address — the onboarding link goes here later
  • Language — DE or EN (also determines the language of the onboarding email) Basic data form for a new VA

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Step 3: Configure salary & bonus (optional)

In the Salary section you can store the salary model of your VA directly:
  • Working days per week / working hours per day
  • Base salary per hour with currency (USD, EUR, PHP, GBP)
  • Max salary per hour (incl. bonus)
  • Target purchase volume per day — threshold at which the bonus kicks in
  • Salary factor (0.000 – 1.000) — how strongly more volume increases the salary
ArbitrageOne shows you a live bonus table of how the hourly wage rises with increasing purchase volume. Live bonus table

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Step 4: Activate account and save

Set the toggle Activate account if the VA should be able to log in directly. Click Save — you land in the edit view, which now also shows the permissions section.

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Step 5: Assign global permissions

In the Access rights block you see toggles for entire modules:
  • Manage purchases — access to Purchases
  • Manage export — run exports
  • Watchlist access — FlipHunter / Watchlist (only if licensed)
  • See Ungatings — check restrictions status
  • Returns access — handle Amazon returns (only if module is active)
  • VA analysis — own performance report for the VA
  • Notifications — receive Discord / email alerts Global permission toggles

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Step 6: Set sheet permissions

The sheet permissions table controls what the VA may do per Sourcing Sheet. Per sheet you can enable individually:
  • View — see the sheet
  • Add Product — add new products
  • Edit — edit existing rows
  • See Ungatings — see restrictions per row
  • View Purchases / Track Purchase — see / record purchases
  • View Rating / Edit Rating — see / assign ratings
  • View Analysis — analytics of the sheet
Main sheet: You can mark exactly one sheet as the VA’s “main sheet” (checkbox in the first column). From then on, the rights View, Add Product, Edit and View Rating are automatically set and locked for this sheet — all other sheets lose the main-sheet option. This way every VA clearly sees where they primarily work. Sheet permissions table with marked main sheet Need a new sheet specifically for the VA? Directly below the table you click Create Sourcing Sheet — the modal opens without leaving the page.

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Step 7: Send onboarding email

Back in the VA overview you click the cloud upload icon on the VA card. A modal opens with a pre-prepared onboarding email (German or English depending on the language setting). Onboarding email modal What happens when sending:
  • The VA account is automatically activated.
  • The VA receives an email with a password setup link (valid for 24 hours).
  • Your email address is stored as the reply-to address.
You can freely adjust subject and body before sending.

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Monitor activity

On the VA card you see at any time:
  • Last login — when the VA was last active
  • Login counter — how often the VA has logged in in total
For deeper performance reports (purchase volume per VA, bonus achievement) use VA analysis under Virtual Assistants → Analysis.

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Edit or delete a VA

  • Edit: click the pencil icon on the VA card → you land in the edit view with all fields.
  • Delete: click the trash icon → after confirmation, the VA account is deactivated. Their existing entries (purchases, ratings) are kept.

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Important notes

  • Main sheet is an exclusive concept — you can choose only one per VA. If the VA should work as primary owner on multiple sheets, simply create them with full rights without marking a main sheet.
  • If a sheet is already assigned to another VA as their main sheet, you’ll see a lock icon instead of the checkbox — only the account owner can change the assignment.
  • The onboarding link expires after 24 hours. If the VA doesn’t make it in time, they can request a new link via “Forgot password”.
  • The bonus model only affects the display in the VA analysis — it doesn’t trigger automatic payments.

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Common issues

Issue: “Maximum number of users reached” Solution: Your plan limits the number of VAs. Either delete an existing VA or upgrade your plan. Issue: VA can’t log in Solution: Check that the Activate account toggle is set. The onboarding email only activates the account once it’s actually been sent. Issue: VA doesn’t see a sheet despite having permissions Solution: In the sheet permissions table, View must be active. Without View, the other permissions have no effect. Issue: Main-sheet checkbox is greyed out Solution: Either another sheet is already marked as main (only one at a time possible) or the sheet already has another VA as main user. Remove the existing assignment first. Issue: Permission changes don’t take effect immediately Solution: The VA has to log out and back in once for new permissions to become active.