> ## Documentation Index > Fetch the complete documentation index at: https://docs.arbitrageone.de/llms.txt > Use this file to discover all available pages before exploring further. # How does the Returns module work? > Manage customer returns, todos and analysis for Amazon FBA returns in ArbitrageOne. ## Short description In the Returns module you stay on top of all customer returns from Amazon FBA — from announcement through processing to restocking or disposal. You create tasks (todos), upgrade defective items for reuse and analyze your return rate. ## Requirements * Active Amazon SP-API connection * Optional: linked solution provider for return processing ## The three sections at a glance ### 1. Returns List of all returns announced and received by Amazon. The tabs at the top filter: * **Amazon** — marketplace filter (shows only returns from this marketplace) * **Not yet received** — announced but not yet at the warehouse * **In progress** — received, waiting to be processed or in progress * **Completed** — fully processed (upgraded, sent back or disposed) * **All** — full history Per row you see: * **Date & status** — 3-step progress (announced → received → processed) * **Handler** — who processes the return (you or your solution provider, e.g. PrepZone) * **Image** and **product data** (ASIN, EAN, brand, category, marketplace) * **Product** (Seller SKU, LPN, order number, FNSKU, units) * **Action** — quick buttons (✓ upgrade / 0 dispose) * **Listing** — *Create listings* button for resellable items * **Comments** — note with language badge (e.g. *IT*) * **Amazon condition / Amazon reason** — e.g. *defective*, *damaged by carrier* * **Case number** — Amazon case number (inline editable) Via the **filter icon** at the top right you expand advanced filters (e.g. *Hide blocked*, *Show resellable*, *Show overdue*, date range). Via **Filter templates** you save frequently used combinations. #### Handler avatar and "Repeated return" badge In the status area the avatar shows you who's responsible for the return. If the customer **already returned the same SKU before**, a yellow **Repeated return** badge appears as well — a typical warning sign for possible return fraud or a product issue. ### 2. Returns todos Here you manage concrete work steps for each return. Filter tabs: **From you** / **For you** / **All** / **Archived**. Per entry you see creation date, From/For, product, type, serial number, notes and status. #### Create a task Via **Create task** you open the modal with: * **Type** — *Open Amazon case*, *Open warranty case*, *Send to seller*, *Send photos*, *Dispose*, *Other* * **For** — *Service provider* (your solution provider) or *yourself* * **Notes** — free text for context / instructions * **Serial number** — if relevant for warranty/complaint cases * **Mark as received** — toggle, if the return has already arrived * **Select files** or **Start camera** — attach photos directly #### "Request reimbursement now" modal (Amazon case) For todos of type *Open Amazon case*, a pre-written message opens automatically: * **Reason** — e.g. *wrong item (general)*, *defective*, *missing parts* * **Photo toggles** — *Photo of packing slip available* / *Photo of shipping label available* * **Language** — DE / EN / FR / IT / ES (adapts the message) * **Message** — pre-filled with order number, LPN, FNSKU, ASIN, SKU * Buttons **Open case** (to Amazon) and **Copy** * Field **Case number** + **Save case number** for later documentation #### Notes directly in the table You maintain notes inline per return via *Add note* (pencil icon). The ℹ button shows the history of existing notes. ### 3. Returns settings Under *Returns settings* there are two separate cards: **Returns service settings** (per solution provider): * **Provider selection** — dropdown with all connected providers * **Minimum processing value (€)** — anything below is not processed * **Blocked ASINs** — excluded from processing * **Global notes** — apply to all return documents from this provider * **Marketplaces for listings** — multi-select with country flags * **Allow creating FBM listings** — toggle **Returns settings** (account-wide): * **Days after arrival at the Amazon warehouse before a return is flagged** — default 50, 0 = immediately on arrival ## Step-by-step: Process a return ### Step 1: Find the return Go to **Returns** and filter via the **In progress** tab or search at the top right for the LPN printed on the return. ### Step 2 (optional): Create a task Click *Create task*, choose the appropriate type (e.g. *Send photos*, *Open Amazon case*) and upload images or the serial number if needed. ### Step 3: Create listing Once the return has been checked and deemed resellable, click **Create listings**. The return gets a **new dedicated SKU** by default — please keep it that way, since a dedicated SKU is important for the profit calculation of the return. ### Step 4: Finalize processing Once the item is checked, set the todo to *Done*. For resellable items, ArbitrageOne automatically creates a new listing in the configured marketplaces. ## Important notes * The LPN is the key for uniquely identifying a return. * Settings like "Minimum processing value" and "Blocked ASINs" are for processing by prep centers — you don't see this in the dashboard. * Only returns that have already arrived at the Amazon warehouse are shown. * Resellable returns can be shown via the filters but are hidden by default. ## Common issues **Issue:** "A return doesn't show up in *Open* even though it arrived." **Solution:** Check the tab *Not yet received* and whether Amazon has confirmed the arrival. For older entries, the *Show overdue* filter helps. **Issue:** "Todo status can't be set to *Done*." **Solution:** As a solution provider, the status is locked until the return has been received. ## Related articles * [Configure returns settings](../returns/retouren-einstellungen) * [Create todos for returns](../returns/retouren-todos) * [Understand returns analysis](../returns/retouren-analyse)