> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arbitrageone.de/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I check my Amazon reimbursements?

> Track reimbursements per ASIN, see profit vs. loss and store case numbers in ArbitrageOne.

## Short description

In the *Reimbursements* section of ProfitTracker you see every Amazon reimbursement — e.g. for lost or damaged warehouse stock, miscalculated FBA fees or customer returns. At a glance you can tell which reimbursements were profitable and on which ones you lost money.

## Page layout

### KPI cards at the top

* **Total reimbursements** — count + total amount
* **≥ Cost (Profitable)** — count, share in % and amount
* **\< Cost (Loss)** — count, share in % and amount
* **Ø Reimbursement** — average amount per reimbursement

### Table

| Column            | Content                                                                                                  |
| ----------------- | -------------------------------------------------------------------------------------------------------- |
| Product           | image, ASIN, Seller SKU                                                                                  |
| Reason            | e.g. *Customer return*, *Lost in warehouse*, *Damaged in warehouse*, *Lost outbound*, *Damaged outbound* |
| Order number      | Amazon order ID                                                                                          |
| Date              | date of the reimbursement                                                                                |
| Reimbursement IDs | unique IDs of the reimbursement                                                                          |
| Reimbursements    | split into *Cash* and *Inventory*                                                                        |
| Amount (vs. Cost) | reimbursement vs. your CoG                                                                               |
| Discrepancy       | profit / loss in €                                                                                       |
| Case number       | inline editable                                                                                          |
| Comments          | inline editable                                                                                          |

<img src="https://mintcdn.com/arbitrageonegmbh/FCkSquCanRKwqqnE/articles/profittracker/images/erstattungen-01.png?fit=max&auto=format&n=FCkSquCanRKwqqnE&q=85&s=f33040b24dc7e7798948165ee5046a2c" alt="" width="1200" height="471" data-path="articles/profittracker/images/erstattungen-01.png" />

## Step-by-step: Track lost goods

### Step 1: Set filter

→ Open directly in the app: [app.arbitrageone.de/reimbursements](https://app.arbitrageone.de/reimbursements)

Search via the DataTable field for `Lost` or an ASIN.

### Step 2: Check the discrepancy

If the *Discrepancy* column is red, Amazon reimbursed less than your CoG. Click **Dispute / Request top-up** (link on the entry) and follow through to the Amazon form.

### Step 3: Store the case number

Click the pencil icon next to *Case number* and enter Amazon's case number. That way you can find the case later.

### Step 4: Add a comment

In the *Comments* field record what you wrote to Amazon or what deadline you set yourself.

## Important notes

* A reimbursement can contain **Cash** (payout) and **Inventory** (goods back to the warehouse) at the same time.
* A loss often arises when Amazon applies the default reimbursement amount instead of your actual CoG. In that case it's worth filing a dispute with a purchase invoice.
* Before filing a request, it's worth checking [Amazon Inventory Reimbursement → Cost Management](https://sellercentral-europe.amazon.com/inventory-reimbursement/cost-management). There you see per FNSKU which CoGs Amazon has already accepted — so you know in advance which value to bring into the dispute.

## Common issues

**Issue:** "A reimbursement is shown as a loss even though I was profitable."
**Solution:** Check your stored **CoG** in ProfitTracker — if the cost is missing, the system calculates with 0 or a default value.

**Issue:** "An order doesn't show up here."
**Solution:** Reimbursements are delivered by Amazon with some delay. Wait a few hours or check in Seller Central → *Reports → Reimbursements*.

## Related articles

* [Maintain purchase prices (CoG) in ProfitTracker](../profittracker/cog-pflegen)
* [Reconcile shipments (Lost Shipments)](../profittracker/sendungen)