> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arbitrageone.de/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I enable automatic review requests?

> Configure ArbitrageOne to send automatic *Request a Review* solicitations to Amazon.

## Short description

With *Review requests*, ArbitrageOne uses Amazon's official *Request a Review* button automatically — you set the rules once and ArbitrageOne sends a request to Amazon for every qualifying order from that point on. Amazon then handles the email to the customer.

## Page layout

### KPI cards at the top

* **Review requests** — status (Active / Inactive)
* **Requests sent 30d**
* **Requests sent 90d**

<img src="https://mintcdn.com/arbitrageonegmbh/FCkSquCanRKwqqnE/articles/profittracker/images/bewertungen-01.png?fit=max&auto=format&n=FCkSquCanRKwqqnE&q=85&s=472930da96a31e095e6cccbcb81aeee2" alt="" width="1015" height="150" data-path="articles/profittracker/images/bewertungen-01.png" />

### Notice (required reading)

A grey alert block reminds you that the emails sent by Amazon can be considered advertising — relevant for the legal assessment in DE/AT.

<img src="https://mintcdn.com/arbitrageonegmbh/FCkSquCanRKwqqnE/articles/profittracker/images/bewertungen-02.png?fit=max&auto=format&n=FCkSquCanRKwqqnE&q=85&s=b1282d2db0595aa82737dd8ae3ea19a1" alt="" width="945" height="70" data-path="articles/profittracker/images/bewertungen-02.png" />

### Configuration

* **Enable review requests** — master toggle
* **Marketplace selection** — multi-select via country flags
* **Days after delivery** — waiting time before the request is sent (5–30 days)
* **Blocked ASINs** — comma-separated list, e.g. for brands with review blocks or complaint-prone products
* **Also send review requests for FBM orders** — toggle
* **Exclude refunded orders** — toggle

<img src="https://mintcdn.com/arbitrageonegmbh/FCkSquCanRKwqqnE/articles/profittracker/images/bewertungen-03.png?fit=max&auto=format&n=FCkSquCanRKwqqnE&q=85&s=e4469220c83e5dfe8935476b6244e7a1" alt="" width="945" height="480" data-path="articles/profittracker/images/bewertungen-03.png" />

## Step-by-step: Set up requests

### Step 1: Enable

→ Open directly in the app: [app.arbitrageone.de/solicitations](https://app.arbitrageone.de/solicitations)

Switch **Enable review requests** on.

### Step 2: Choose marketplaces

Under **Marketplace selection** choose all markets where you want to collect reviews.

### Step 3: Set waiting time

Recommendation: **7–10 days after delivery** — the customer has had the product, the initial excitement is still there.

### Step 4: Exclude ASINs

Enter all ASINs you don't want to send requests for in **Blocked ASINs** (e.g. complaint-prone items or brands with their own review strategy).

### Step 5: FBM and refunds

Decide whether FBM orders are included and whether refunded orders should be excluded (recommended: exclude).

### Step 6: Save

ArbitrageOne now automatically sends requests for qualifying orders.

## Important notes

* Amazon limits *Request a Review* to one request per order within the 5–30 day window after delivery.
* Refunded orders should stay excluded — otherwise you risk negative reviews.
* Mind the legal classification as advertising in your home market.

## Common issues

**Issue:** "Number of sent requests stagnates."
**Solution:** Check that the toggle is on, the selected marketplace matches and the delivery date is more than the configured number of days ago.

**Issue:** "A request was sent for an ASIN even though it's blocked."
**Solution:** Check the exact spelling of the ASIN in the *Blocked ASINs* field (comma-separated, without whitespace issues).

**Issue:** "Customer reports they didn't receive an email."
**Solution:** Amazon ultimately decides whether the email goes out. We only send the request — delivery is up to Amazon.

## Related articles

* [Connect returns and reviews](../returns/returns-uebersicht)